As an SRE, responsible for responding to incidents and escalation. This includes on-call support and escalation support that may be required after office hours and planned during the weekend. A support duty roster shall be implemented. On Technical Support, competent in troubleshooting and investigating technical problems, perform RCA, recommending resolutions, and implementing workarounds when a software fix is not available yet. On Solution and Observability Monitoring must be competent in developing, customizing, and implementing Monitoring of the solution. On Continuous delivery, responsible...